Return Policy
Return Policy
Ony
Address: 3 Rue de la Pompe, Paris 75116
Email: ony@support.com
1. Return Period
Customers have 14 days from the date of receiving their order to request a return.
2. Return Conditions
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The product must be unused, in its original packaging, and in perfect condition.
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Any item that is damaged, used, or missing parts may not be eligible for a refund.
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Returns must include the original receipt or proof of purchase.
3. Return Process
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Contact us at ony@support.com with your order details and reason for return.
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Our team will provide you with return instructions and a return authorization number.
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Ship the product back to our return address at your own cost.
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Once received and inspected, we will process your refund or exchange.
4. Refunds
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Refunds are issued within 14 days after receiving the returned product.
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Refunds will be credited to the original payment method used for the purchase.
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Shipping costs are non-refundable.
5. Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Personalized or custom-made products
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Items marked as final sale
6. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the replacement item.
7. Damaged or Defective Products
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund.
8. Contact Us
For any questions regarding returns, contact us at:
📧 ony@support.com
📍 3 Rue de la Pompe, Paris 75116